Carol Shenk

Regional Account Executive
Mobile Phone

Office Information

Corporate Address
4300 Six Forks Road
Raleigh, NC 27609

Areas Served


Get to know me

With many years of experience in the community association industry, I bring a wealth of knowledge to my role as Regional Account Executive for the Community Association Banking Division. I am passionate about providing my clients with turnkey property management solutions and services to ensure growth, efficiencies, transparency, and security. Most importantly, I strive to deliver robust, dedicated client partnerships built on trust.

When not working with clients, I enjoy spending time with my husband and three children at the beach. I am also an avid hiker, yogi, and voracious reader.

Our approach

First Citizens Community Association Banking has the expertise to help you grow your communities and your business with customized financial solutions, API integration and exceptional service.

As a leader in the industry, we listen to our clients and seek their input on the products and services they need.

Our community association management solutions are designed to help you achieve long-term success, reduce manual back-office processes and simplify the payment process for homeowners. We strategically invest in technology that supports community association management and offer the solutions, service and industry expertise to help you efficiently manage and grow your communities.

We understand each community comes with a unique set of individuals and requirements, and we work with you to ensure your association members, board of directors and employees have the tools to efficiently manage your communities.

First Citizens Bank’s Community Association Banking business is a national leader in providing individualized service, customized technology, smart savings solutions and operational efficiency for homeowner associations (HOA) and community association management companies nationwide. The business’s banking solutions include operating and reserve accounts, certificates of deposit, money market accounts, online banking, payments services and HOA loans. First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., we provide a unique legacy of strength, stability and long-term thinking that has spanned generations.

Industry Expertise

Community Association Banking


University of Delaware Bachelor of Arts, Political Science and Government

Personal Interests

Hiking, Yoga, Travel and Reading

Community Involvement

CAI-DC Editorial Committee Member, CAI-Chesapeake Education Committee Member


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