Vivian Bolanos

Vice President, Business Banker II

Office Information

Office Phone

Areas Served

Buncombe County
Henderson County
Transylvania County

Get to know me

Born and raised in Ecuador, Vivian Bolaños got the chance to visit Texas as an exchange student during high school. Realizing her opportunities would be greater in America, I kept in close contact with her host family and was able to move to the United States, settling in Henderson County in 2000.
I attended law school at the University Estatal of Cuenca in Ecuador. However, when I moved to Hendersonville NC my career had to be different. My career includes 23 years in customer service but 17 of those years are in banking with the majority of that time spent in the Small Business lending space.
My specific focus has been developing relationships with business owners, helping them find financials solutions for their financial growth and in every phase of the business cycle.
Along the way, I have become a committed community advocate and volunteer. I have served as a board member for the United Way of Henderson County, Safelight, Member of the DEI Cohort for The Giving Practice, and currently I serve as a Board Member for Pardee UNC Health Care, Blue Ridge Community College, Foundation for Health and Leadership Innovation and Dogwood Health Trust.
My spouse Hernan Ortega and I have been married for 25 years. We are the proud parents of two daughters Camila and Isabella.
I am passionate about serving my community and trying to connect people to create collaboration and partnerships. I don't have much time to spare but when given the chance I love spending time with my family, visiting new places, traveling, going to concerts and taking long walks when the good weather allows.
I invite you to connect with me on LinkedIn.

Our approach

At First Citizens, our Bankers view business relationships with you through a long-term lens. This aligns with our brand ethics, business philosophies and statement of purpose for building a long, lasting alliance. We make recommendations and decisions based on what’s best for your business and focus on your growth, expansion and success.

Management at First Citizens is regional, and we guide your accounts in the same manner—with regional support and authority. Our relationship management teams include inside and outside relationship managers, credit professionals and product specialists. Our consulting and business strategy services include industry change optimization, business process management and financial management processes.

We pride ourselves on working together to bring positive results to your business, as we see your vision come to fruition.

Industry Expertise

Architectural Firms


University of Cuenca - Ecuador

Personal Interests

Spend time with my family

Community Involvement

try new places


attend concerts

live life.

Board Member

Treasurer & Finance Chair

Dogwood Health Trust (2019 – present)

Board Member

Audit & Compliance Chair

Pardee UNC Health Care (2018 – present)

Board of Trustee

Blue Ridge Community College (2018 – present)

Board Member

Foundation for Health and Leadership Innovation (2022 - present)

Community Partnership Chair

DEI Council

North Carolina Bankers Association

(2020 – Present)

Advisory Member - Western Women’s Business Center (2021 – present)


Make sense of the markets. We have our fingers on the pulse of economic growth, investor sentiment and valuation trends.
Start, grow and expand. Our industry knowledge helps you build a long-term approach for successful business strategies.
Check out the full range of commercial financing services offered by First Citizens Bank.